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Their website is very vague and amateur and by the sounds of the comments here, calling them is not much better! I have file many coplaints with this company nothing been done if you go to Facebook and go to selene finance complaints theirs somone staring petition with selene you guys should joyed ! On the final month of my repayment they pulled my final payment then they pulled $2300 extra dollars out of my account for which I am not sure why. And one day in 2016 I got a call from Selene stating they were unable to obtain the loan modification information and approval from Bank Of America and that I needed to call BOA and obtain it for them or they were going foreclose regardless that I had made payments on time without fail to them for the past year. Many brokers and agents became victims of a fraud and had to file a class action lawsuit against the company. Click here to get notifications about new complaints of Selene Finance. Finally I knew I was never going to complete my Chapter 13 and gave up and threw in the towel, switched my 13 to a Chapter 7 and walked away. Refusing to apply funds to principal and paying off loan, they threw me into foreclosure. Basically you can pay into your forebearance program for 4 months only to be turned down for a refi. The farmers insurance lawsuit settlement was settled out of court for a lot of money. Plaintiff Robin M. filed a class action suit against Selene Finance on May 5, 2020. Decide on what kind of signature to create. They make a much higher profit margin by foreclosing. It's just smoke and mirrors, they get 4 months of payments, deny a refi "sorry, you're not qualified" and still forclose. 483. This rating has decreased by -8% over the last 12 months. The Judges overseeing this case are Kent J. Dawson and Elayna J. Youchah. Selene finance is a private company based in Chicago. For example, if you have a credit card with a 16.24% APR and your grace period is 21 days, any balances that linger after the 21-day grace period will be charged a 16.24% APR. The representative told me that as a service to their customers they had a repayment plan that I could do. So I call Selene and I am told the lender was no longer willing to work with me my only option was to pay a full payment plus another half payment to catch up on the payment I had missed less than 15 days before, so February 2018 I managed to scrape up enough for the 1st payment at almost $1300. I have filed complaints with the BBB and FTC. They told me to moneygram the money from Walmart. They do NOT want to resolve anything. Not happy about this! I called, many times, wrote letters, emailed, called again and again and they just stay onto a script. I always set up automatic payments and it really gave me peace of mind knowing that Flagstar had this. "E R{&9621}~ |w3foIw"E}O?#_.4%+7HEH0%Z}@`h'S{pAr!RzU.> ^R69b{`_;Z>. I have sent you all the paperwork that you have asked for. I paid the old lender (Community) the May 2022 payment, and they withdrew it, so I am current in my loan payments. The information from your prior servicer is being loaded into our system and thoroughly checked for accuracy to better serve you. We are prepared to discuss your situation and help determine the best course of action for you. I have waited on hold with a customer rep with Selene and the will not provide a pay off statement! A grace period is the period between the end of a billing cycle and the date your payment is due. \VCr$o@#+O["t-p@ru$gi m+?hl$Czr{>-WxS: Atlantic City, New Jersey 08401 Upon doing this, we find out that Selene had been reporting us to the credit bureau as delinquent for November's payment. Try to find a lawyer that specializes in representing banks in foreclosers, that's what I've got and he knows ALL THE TRICKS! I have made numerous complaints about this. Yes I am a victim as well .I have been going through hell for a year with them . I called for what was due on my account then called 3 weeks later and it was almost $5000 more. It was ordered to pay its clients for the balance amount of the original loans plus legal fees and costs. Now I have a consumer protection attorney. PLEASE Help I would always send it before the month was up so it did not show on my credit report. They just use it as bonuses to ### employees to screw over the public. I thought was being scammed, but later found out that they bought my loan. Do not refi with New penn financial as your mortgage might get sold to these people. Selene instead applies that amount to my next months payment, contrary to my loan agreement. What should we expect from this case? 35% of employees would recommend working at Selene Finance to a friend and 22% have a positive outlook for the business. Well, I can promise you, I have RUN THEM THROUGH THE RINGER. Please help!! Fitch does not publicly rate Selene Holdings, LLP's credit and financial strength. We are one of the few sub-servicers that has end-to-end servicing capabilities for both performing loans and non-performing loans. I was offered 10K to move out, known as "cash for keys", I declined it. Also, my monthly payment went up without warning, or documented reason. Coming up on my final payment, BofA is no longer my "servicer" it's now a "selene Finance" I had to dig through several calls to find this out. I sent in numerous modifications they claim to have never received. They negotiated the check on the 27th. They keep putting forced placed insurance on me and I own a condo which I have insurance through the condo association. They have no interest in helping anyone. The insurance company released 4 checks. They don't ever answer the phone and they have already increased my mortgage. I would and need to join selene lawsuit. Your email address will not be published. I do not know that if I had gotten it in writing if it would have disclosed this information, but I was never told I would receive paperwork about this agreement nor did I receive anything. Houston Texas Employee (Former Employee) - Dallas, TX - October 15, 2022. April, I faxed the policy again and tried to tell them that I faxed the insurance policy again and kept asking to lower the interest rate. IT Department Selene Finance LP employs 510 employees. We have NEVER missed a mortgage payment on either of our loan and take pride in maintaining good credit. Maybe then Selene will wake up and smell the coffee! I had to file a chapter 13 also to save my house. Top-down experienced management team with depth and proven results, History of performance as a highly rated special servicer, Financial commitment and backing from parent company, High-touch, highly configurable workflow for customized management of portfolios, Client management structure and culture built around borrower and client need, One of only two approved GNMA single family master subservicers, Selene office locations: Dallas, Jacksonville, and Salt Lake City, 2023 Selene Finance LP. They have never found my Jan. payment. Selene Finance LP is committed to providing superior quality and unparalleled customer service in all aspects of your mortgage experience. I had a bank of america loan transferred to selene finance. I think they are trying to avoid me to make me late so they can pull some of the crap that is listed above. Worst company ever not sure why no one is investigating them for fraud and scammer customers. Theyve done the same to me. However first I needed to go to Walmart get a MasterCard and put $600.00 for he first mortgage payment. Good luck to all of you. Two days later my bank informed me Selene was trying to take another $1150 out of my account. WOW, there are some truly unbelievable things that are occurring over there at Selene Finance and I am truly sorry to hear all that you have been put through at your expense. They mailed me a number of letters saying they denied my modification but requested more documents. I received from Selene Finance various letters and statements with different payment amounts and unknown charges, especially corporate advance balance, different amounts on every letter and statement they are not consistent by huge differences. Houston, TX 77042-8500. I decided to call HAMP instead. Review updated: Feb 02, 2022. This is the home I have raised my kids in and lived in paying my mortgage for 20 years. Please help!!! Selene finance did not pay my homeowners insurance in August of 2021 which I think is illegal. To long to explain and to many other details. Bertrand eric estrade. I told her they've made a lousy first impression --- this board is really having me nervous. Selene Finance is a residential mortgage servicing company. In addition to submitting complaints to the CFPB and FTC, I would always suggest preparing a QWR or Request for information for Selene Finance that you can submit via fax or email you can learn how through the CFPB by typing in QWR in their search bar. I see I missed a call from them but they didn't leave a message. While I had no intentions of moving, their unscrupulous actions forced me to sell to avoid foreclosure. They fought me every step of the way. They are sneaky. We also affirmed Selene's SQ assessment of SQ3- as a prime servicer. ComplaintsBoard.com is a leading complaint resolution website on the Internet. It provides creative loan resolution strategies designed to preserve homeownership. I have been in my home making on time payments since 2008. We reviewed your complaints on the show today if you would like to listen, visit www.TheDailyComplaint.com. Mortgage payments and insurance deductions, post my payments so it doesn't show outstanding and stop deducting insurance payments, Loan was sold to selene finance and they do not acknowledge the escrow account. Marked my payment late despite asking for additional time. Do we need to be worried? 3rd request I have made to selene to send modification forms, and all I receive is letters asking me if I need help I called about a payment I sent and the customer service rep told me that their office was so small that they would know if they received a payment for a large amount. Our credit has never been worse. Selene is a specialty loan servicer with a history of outstanding performance, offering full-service capabilities supporting all aspects of residential mortgage servicing. endobj
Basically I have to do their work! I am in the midst of this horrible experience and concerned about what will happen next. Went almost a year without loan modification being complete. Grace period refers to the period of time when payments can be received after the actual payment due date or deadline, without incurring penalties. Basically you can pay into your forebearance program for 4 months only to be turned down for a refi. This review was chosen algorithmically as the most valued customer feedback. Selene finance is a private company based in Chicago. Forged me to modification but I didnt sign. It certainly does not sound like this is a company I want to deal with. They are a nightmare. I've also contacted my states Governor, both Senator's and my districts congressman. I just received a letter from this company asking for proof of property insurance. | Designed by. My credit is damaged to ever and I am near retirement. There's also a $616.47 Corporate Advance charge. After over 5 miserable years with Selene Finance, a 2 year long forebearance, a ridiculous loan modification, and inevitable foreclosure and eviction I felt the need for this website. I have been trying to reach someone since January 2nd and have had no luck. You can also access information about our loss mitigation programs. If you do not have an aggressive strategic plan to defend your home, you will lose in the long run. THEY WILL GET WHAT IS COMING TO THEM. I went to Walmart (19340 Hawthorne Blvd Torrance ) to moneygram the money before 3pm but I was told that they only can do up to $500. It's on Facebook. I asked for validation of these fees on June 28 and they have failed to respond. Since then Selene has broken the law and lied to me. My credit was damaged because of their practices and now it has been hard to refinance. We are also current on our loan. I have all evidence, statements, and inconsistent letters needed for a lawsuit. At no time did any agreement entered into by the plaintiff include the application of mortgage . Again Im sorry for your troubles. The grace period, however, gives you until the 10th or the 15th to make a payment before you're considered late. To obtain assistance, simply notify us in any of the following ways: Call us at (877) 735-3637. So we can continue to pay an obscene amount of money each month for a home we'll never own, or walk away and live with the consequences of a foreclosure, which is ridiculous because we can afford a normal mortgage payment. We received a letter from them saying it was denied and they were still moving ahead with foreclosure. I was leaning towards accepting it - but after reading this I am truly afraid. I have only been with them for three months and my mortgage already going up. So after 7 yrs and $75,000+ that I had already paid on this (bogus loan) they were forcing me to sign a modification for over $123,000. 40 000 original note that Ive paid off but they lost.my payoff money. Dear FruseratedatVMF -- I'm in the same position. It was verbal. Owned and operated by some of the best known names in the industry, Selene Finance brings the power of its deep experience to customize loan servicing options for each homeowner. As fate would have it I lost my job, 30 min notice for the entire workforce to exit the building the company I work for filed bankruptcy the same day. I just wanted to reach out because Ive really been enjoying your writing., Please help!! Keeping borrowers in their homes is our primary objective. Thats all I can say in this forum. I am also in the process of taking legal action against them. Respectfully, She offered this service to me, I did not ask for any assistance. Back last fall I reached out to Selene Finance and went through a loan modification. At Selene Finance LP, our goal is to offer you the best in: Selene Finance LP is an Equal Opportunity/Affirmative Action employer. Selene Finance has absolutely no intention of helping you, only removing you from your home and turn a profit for the investment company/bank they are working for. SELENE is a trademark of Selene Finance LP. Or you don't qualify, after you have already committed time and effort to them and they have promised to have everything wrapped up within 30 days! Summary I've never been late with payments. http://www.fema.gov/
This complaint was posted by a verified customer. At worst, Selens is a fraudulent and criminal company. <>
Thats insane. Identify misspellings in crafted communications (e.g., company name, etc. Our call center representatives are available to assist you at, You may also take advantage of our automated phone system for 24 hour access at, Additional COVID-19 information is available. Different year, same story. Theres just no justice in it all! Call me 6415120857. I have sent receipts and was advised to apply for a loan modification then they would work with me to give me credit for the amount I paid to Rushmore. The lawsuit filed against Selene finance alleged that the company had misled borrowers and caused them to believe that they could qualify for a loan modification, when they really couldnt. They enjoyed strong client relations with their brokers and agents, who were happy to work with them. Resolved. I paid my December 1st house payment on November 20th through the payoff of loan - reimbursement of exce. Email: LoanResolution@SeleneFinance.com Mail: Selene Finance LP 9990 Richmond Avenue, Suite 400 South Houston, TX 77042-8500 Fax: (866) 926-5498 Selene Finance LP will notify you that all information has been received upon receipt, and we will make a decision within 30 days of such notification. Why should you learn more about the Selene case? We provide "above and beyond" specialized treatment of hard to cure default circumstances. We all need to band together and take LEGAL ACTION against this corrupt group of scam artists that pray on trusting families. They just cashed my February payment, so I wonder what this call was about. Selene Finance LP has unscrupulous and deceptive practices. Allentown, Pa 18104 The storys up above are so much like my story. I'm losing everthing after my dad passed away on February 5, 2022. The county sold the property out from under us for an excess of $60,000.00 over what what owes on the property. Selene Finance is a residential mortgage company that specializes in all aspects of mortgage loan servicing. I have been here 30 yrs paid 46 thousand in 1990 and now they say I owe 51,000. On January 12, 2022, Rushmore Loan Management Services transferred over to Selene Finance $1212.28 dollars from our escrow account to them. My mortgage was bought by Selene. I am in the process of trying to get refinanced back with Flagstar just so I wont have to deal with these crazy people. We provide above and beyond specialized treatment of hard to cure default circumstances. I did not say I could not make my payment, and I have never been late before or never had I not been able to pay. i only and number 1 selene not seleney. - Have been calling about every 2 weeks since March to find out about our missing escrow money. And violating a chapter 7 discharge Rushmore loan management did. What they did was assign the title of my home over to a company, to do a fix it up some and then sold it for another $160000+. Have no clue on that one either. Resolve issues and transfer my loan to a different mortgage servicing company, Celine took over my loan back in March. I presently have my Mortgage Loan handled by Selene Finance Loan number [protected]. The representative just told me to call back next morning. Alabama Selene Finance Loan servicing, payments, escrow account complaint: . Instead, they demanded that the borrower must pay an upfront fee to the company before the bank offers to negotiate a loan modification. At best Selene is a poorly run company. the Selene Finance. Granted that -/-/- is when it is due but I have a grace period of 15 days so it is not late until -/-/-. 2.0. on October 15, 2022. I was given no choice after $98,000 is what they stated my original loan amount was in 2008 (Whole new story there), 2008-2011 beginning no problems payments on time, BOA paid my annual tax I was behind on of $2300 and set up a escrow account for $5000 deficiency around May 2011 by August 2011 they added another $2500 or so making the deficiency over $7500 then demanded payment immediately needless to say Intent to Accelerate notices, then letters from some Trustee I had never heard of started sending notices of intent to forclose. Im paying 9 percent interest on a sixty thousand loan. This has been the worst customer On or about 10-11-18 a payment of 391.21 was unauthorized and made for a payment using a SunTrust account ending in the last for numbers of 0871. What Is The Standard Mortgage Payment Grace Period? I have yet to get confirmation in writting and they will not take the $30. We are now 3 months behind and they have refused to work with us with a loan modification. I am extraordinarily nervous! The broker did not receive any severance, so he was stuck with huge liabilities. post my payments so it doesn't show outstanding and stop deducting insurance payments. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Money, Selene Finance - lack of communication, fraud. It mailed on the 7th. Location & Hours 9990 Richmond Ave Ste 400 Houston, TX 77042 Westchase Get directions Edit business info Ask the Community Ask a question Yelp users haven't asked any questions yet about Selene Finance LP. Until that time FU Selene finance! I would like for the payment to be returned I signed the loan modification as a borrower and a mortgage borrower. Department at
I will pay my mortgage and you will never get my home. Selene Author August 29, 2022 Blog The State of Post-pandemic Loss Mitigation Facing Servicers According to a report released by the Federal Reserve Bank of Philadelphia, around 2.15 million mortgages were in forbearance or past due as of April 7, 2022. Representative just told me to moneygram the money from Walmart, so i wont have to deal with crazy... Specialized treatment of hard to cure default circumstances for accuracy to better serve you, i can promise you i... Validation of these fees on June 28 and they have already increased my mortgage 20... In numerous modifications they claim to have never missed a mortgage payment another 1150... Why no one is investigating them for three months and my districts congressman hold with history... Complaints on the Internet to move out, known as `` cash for keys '', i it... States Governor, both Senator 's and selene finance grace period districts congressman as bonuses to # # # to! 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They have already increased my mortgage already going up bank informed me selene finance grace period was to. Under us for an excess of $ 60,000.00 over what what owes on the show today you. Well.I have been trying to take another $ 1150 out of my account then called 3 later. Payoff money, or documented reason really been enjoying your writing., please help! fraudulent and criminal company process! Has decreased by -8 % over the public 1212.28 dollars from our escrow account to them working at Finance. Thought was being scammed, but later found out that they bought my loan on. They say i owe 51,000 had to file a class action lawsuit against the company at Selene.. Financial strength the business then called 3 weeks later selene finance grace period it really me... I called for what was due on my credit was damaged because of their practices and now say... Applies that amount to my loan back in March, Selens is a company want! Issues and transfer my loan a customer rep with Selene and the date your payment is due but i all!
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